Quality Products@ Internet Prices

Delivery & Returns

We guarantee your satisfaction with anything that you purchase.


We aim to get your order to you as soon as possible. We atDerwent Crystalwill send you an e-mail confirming your order straight away. Crystal will normally be despatched within 7 days of receipt of your order, but as all our crystal is made and cut to order please allow 21 days for delivery.

Usually we will deliver sooner, but we say 3 weeks as we are human, and occasionally need a break! Please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. Very occasionally, something you order may be out of stock. If you have not received it within 14 days, we will contact you to discuss your order. If you have ANY special requirement, let us know, and we will try to accommodate it. Please note that while we try to deliver as much as possible together, items will often be delivered by different carriers.


All prices include VAT(Value Added Tax) where applicable. If you are buying from the USA, you are responsible for any local or import taxes.

Shipping Costs

We use Royal Mail, and so all delivery is calculated by weight as you put items in your basket. Have a look at the "Shipping estimator" you can use to see the cost as you shop.


As engraved items are made especially for you, we cannot accept returns unless there is a defect.

Isulu Ltd Company Number 5962073 Registered in England and Wales. Isulu Ltd trading as EshopOne, Springfield House,
Rough Lane, Shirley Common, Ashbourne, Derbyshire. DE6 3AZ United Kingdom. 2008 EshopOne - All Rights Reserved. Powered by Zen Cart